John Cox
About John Cox
Customer Support Expertise
With over 20 years of experience in leading customer support organizations within the healthcare industry, John Cox is a seasoned expert in the field. He is known for his ability to guide and grow teams by helping them view their interactions from the customer's perspective. His initiatives often focus on enhancing customer satisfaction, experience, and retention rates. John has consistently driven continuous improvements in service quality across the organizations he has been a part of.
Leadership at CitusHealth
John Cox played a pivotal role at CitusHealth, where he was responsible for designing and launching customer-facing operations. His strategies and frameworks aimed to improve user experience and streamline customer support processes, positioning CitusHealth as a user-centric organization in the healthcare sector. His efforts have set a precedent for robust customer support mechanisms in the industry.
Experience with Greenway Health
John Cox has extensive experience in the ambulatory EHR market, having worked with Greenway Health. During his tenure, he focused on optimizing customer operations and ensuring that the support provided met the high standards expected in the healthcare industry. His work in this area has contributed to improved customer service experiences and increased operational efficiency in ambulatory care environments.
Customer Operations Leadership at Qure4u
At Qure4u, John Cox led the support department and played a crucial role in creating and organizing customer support during the post-development phase of a virtual care patient engagement SaaS company. He designed workflows to enhance the efficiency and knowledge transfer within the support team. His leadership ensured that the customer support structure was well-organized and capable of handling the evolving needs of the company's users.