Christopher Ong
About Christopher Ong
Christopher Ong is a Technical Support Engineer at City National Bank, where he has worked since 2021. He has extensive experience in technical support and client service, having previously held various roles at Wells Fargo.
Work at City National Bank
Christopher Ong has been employed at City National Bank since 2020. He currently holds two positions: Technical Support Engineer and Client Service Representative. In his role as Technical Support Engineer, he has been responsible for coordinating systems and application design, modification, troubleshooting, and implementation in collaboration with clients and internal partners. He also partners with Sales Officers to provide technical support during product demonstrations and training. His responsibilities include handling escalation issues from peers to assist Team Leads and Managers.
Previous Experience at Wells Fargo
Before joining City National Bank, Christopher Ong worked at Wells Fargo for several years in various roles. He served as a Treasury Management Implementation Consultant from 2018 to 2020, where he focused on implementing treasury management solutions. Prior to that, he was a Client Service Officer (Treasury Management Service Associate) from 2015 to 2018, providing support to clients in treasury management services. His career at Wells Fargo began as a Personal Banker, a position he held from 2007 to 2015.
Technical Support Expertise
In his current role as Technical Support Engineer, Christopher Ong provides Tier 2 technical support for the installation, operation, configuration, upgrades, customization, and usage of assigned products. He demonstrates initiative by leading and completing AD HOC technical projects. His experience in technical support is complemented by his background in client service roles, which enhances his ability to address client needs effectively.
Education and Professional Development
The provided information does not include specific details regarding Christopher Ong's educational background or professional development. However, his extensive experience in technical support and client service roles suggests a commitment to ongoing learning and skill enhancement in the financial services industry.