David Cunningham
About David Cunningham
David Cunningham serves as the Vice President of Problem Management and Vendor Management at City National Bank, a position he has held since 2018. He has extensive experience in IT process improvement and program management, with a background that includes roles at Nestlé and SAP.
Work at City National Bank
David Cunningham has been serving as the Vice President of Problem Management and Vendor Management at City National Bank since 2018. In this role, he focuses on enhancing IT service quality and managing vendor relationships. His responsibilities include overseeing problem management processes and ensuring that IT services align with organizational goals. Cunningham's tenure at City National Bank has been marked by his commitment to improving IT service delivery and addressing client needs effectively.
Previous Experience at Nestlé
Before joining City National Bank, David Cunningham worked at Nestlé for a total of seven years in various IT roles. He served as an IT Delivery Manager from 2015 to 2018, where he was responsible for managing IT projects and ensuring successful delivery. Prior to that, he held the position of Incident Manager from 2011 to 2015, focusing on incident resolution and service continuity. His experience at Nestlé provided him with a strong foundation in IT service management.
Career at SAP
David Cunningham began his career at SAP, where he worked for nine years from 1999 to 2008 as a Senior Consultant specializing in Total Quality Management (TQM). His role involved consulting on various IT projects and implementing quality management practices. This experience contributed to his expertise in IT process improvement, which he has carried throughout his career.
Educational Background
David Cunningham studied at the University of Massachusetts Lowell, where he earned a degree in Civil Engineering. His educational background has equipped him with analytical and problem-solving skills that are applicable in the IT sector. This foundation has supported his career progression in various IT management roles.
Expertise in IT Process Improvement
David Cunningham has extensive experience in IT process improvement and program management. He specializes in root cause analysis within IT services, enabling him to identify and address underlying issues effectively. His passion for delivering quality IT services tailored to client needs is evident in his work across various organizations.