Doug Mitchell
About Doug Mitchell
Doug Mitchell serves as the Head of Operations at Payment Hub, where he manages a team responsible for overseeing billions of dollars in payments annually. He has extensive experience in royalties technology and compliance, having held various roles at Universal Music Group and Exactuals.
Current Role at City National Bank
Doug Mitchell serves as the Head of Operations for Payment Hub at City National Bank, a position he has held since 2023. In this role, he oversees a team responsible for managing payments that exceed billions of dollars annually, maintaining an exceptionally low error rate of 0.001%. He acts as the business owner and system administrator for all operations-related systems at Payment Hub. His focus includes risk and compliance, ensuring the integrity and security of operations.
Previous Experience at Universal Music Group
Doug Mitchell has extensive experience at Universal Music Group, where he held several positions from 2006 to 2017. He started as a Copyright Licensing Analyst and progressed to roles such as Senior Manager, Copyright Royalties, and Project Director for Royalties and Copyright - Technology & Training. His tenure included responsibilities in royalties technology and training, where he contributed to various projects aimed at improving operational efficiency.
Tenure at Exactuals
Mitchell worked at Exactuals as SVP Operations from 2022 to 2023. During his time there, he played a key role in supporting multiple project teams as Exactuals transitioned into the infrastructure of City National Bank. His leadership contributed to the operational integration and strategic alignment of the two organizations.
Educational Background
Doug Mitchell studied at the University of North Carolina Asheville, where he earned a Bachelor of Science degree in Music Technology from 1998 to 2001. He also briefly attended the University of Galway in 2000. His educational background has provided him with a strong foundation in technology and its application within the music industry.