Gaylena Howell
About Gaylena Howell
Gaylena Howell is a Vice President and Major Incident Manager at City National Bank, where she focuses on improving incident response and data security. With a background that includes roles at the U.S. Department of State and Computer Science Corporation, she brings extensive technical expertise to her current position.
Work at City National Bank
Gaylena Howell serves as an Assistant Vice President and Major Incident Manager at City National Bank in Los Angeles, California. In this role, she has been responsible for conducting post-incident reviews to recommend and implement architecture and process improvements. Her focus is on preventing re-occurrences of incidents and enhancing response effectiveness. Howell maintains a responsive relationship with both in-house and vendor technical support resources to ensure the production availability of backbone and tier 1 systems.
Previous Experience at U.S. Department of State
Prior to her current role, Howell worked at the U.S. Department of State in various capacities. She served as a Service Desk Analyst from 2009 to 2010 and later as a Service Desk Analyst - Team Lead from 2010 to 2012 in Beltsville, Maryland. Following this, she held the position of Incident Manager from 2012 to 2015 and again from 2017 to 2018 in the Washington D.C. Metro Area. In these roles, she coordinated resources from technology teams to address critical incidents and provided technical expertise to enhance organizational response.
Experience at Computer Science Corporation
From 2015 to 2017, Howell worked as a Business Analyst at Computer Science Corporation in Columbia, Maryland. In this position, she contributed to various projects that required her analytical skills and technical knowledge. Her experience in this role further developed her capabilities in managing incidents and improving processes within the organization.
Technical Expertise and Incident Management
Howell provides technical expertise across multiple areas to enhance organizational response during incidents, with a particular emphasis on service restoration and data security. She works closely with the Business Continuity Management Office to manage incidents that may lead to disaster declarations and invoke Disaster Recovery procedures. Her coordination of resources from all technology teams is critical in addressing incidents that require immediate attention.