Jennifer Close
About Jennifer Close
Jennifer Close is a Vice President and User Experience Designer with over 17 years of experience in the financial industry, currently working at City National Bank. She employs a creative and analytical approach to enhance user experience and improve business processes.
Work at City National Bank
Jennifer Close has held multiple positions at City National Bank, contributing significantly to user experience and business process analysis. She worked as VP - UX Architect, User Experience from 2004 to 2016, where she focused on enhancing user experience within the financial sector. After a six-year tenure as VP - Business Process Analysis from 2016 to 2022, she returned to the bank in 2022 as VP - User Experience Designer. In her current role, she continues to apply her expertise in balancing functionality and user experience.
Education and Expertise
Jennifer Close earned a Bachelor of Arts in Communications/Advertising from California State University-Fullerton, where she studied from 1996 to 2000. Prior to this, she attended the University of Nevada-Las Vegas from 1994 to 1996. With over 17 years of experience in the financial industry, she specializes in user experience and business process improvement initiatives. Her analytical, process-driven, and empathetic approach to problem-solving is a key aspect of her professional expertise.
Background
Jennifer Close has a robust background in user experience design and business process analysis, particularly within the financial services sector. Her career spans over 17 years, during which she has developed a deep understanding of enterprise-level web-based business processes. This experience has equipped her with the skills necessary to tackle complex challenges and improve business processes effectively.
Achievements
Throughout her career, Jennifer Close has focused on solving complex, enterprise-level web-based business process improvement initiatives. She strives to create a balance between functionality and user experience, ensuring that the needs of end users, businesses, and the organization are met. Her contributions to user experience design have been instrumental in enhancing the overall effectiveness of the services provided by City National Bank.