Jerome Calica
About Jerome Calica
Jerome Calica is a Technical Support Engineer II at City National Bank in Los Angeles, California, with over a decade of experience in technical support and customer service. He studied at UC Santa Barbara and Brigham Young University - Idaho, and he is committed to continuous learning.
Work at City National Bank
Jerome Calica has been employed at City National Bank as a Technical Support Engineer II since 2017. In this role, he provides technical support and troubleshooting services to ensure the smooth operation of the bank's systems. His responsibilities include addressing customer inquiries, resolving technical issues, and maintaining high standards of customer service. Based in Los Angeles, California, he has contributed to the bank's commitment to delivering reliable and efficient technical support.
Education and Expertise
Jerome Calica studied at UC Santa Barbara from 2008 to 2010, focusing on enhancing his technical skills. Prior to that, he attended Brigham Young University - Idaho from 2003 to 2005, where he earned an Associate of Science degree in General Studies. His educational background, combined with over a decade of experience in technical support, has equipped him with a strong foundation in troubleshooting and customer service.
Background
Jerome Calica has over ten years of experience in the field of technical support. His career has been marked by a commitment to continuous learning, as he actively seeks to expand his knowledge base on a daily basis. This dedication to professional growth has contributed to his effectiveness in providing technical assistance and support.
Professional Experience
With a decade of experience in technical support, Jerome Calica has developed a deep understanding of troubleshooting processes and customer service best practices. His role as a Technical Support Engineer II at City National Bank highlights his ability to manage technical issues efficiently and provide solutions that enhance customer satisfaction. His extensive experience in the field positions him as a knowledgeable resource for both clients and colleagues.