Jolien S.
About Jolien S.
Jolien S. is a Business Systems Analyst III and AVP at City National Bank, with extensive experience in various roles at Bank of the West over a span of 17 years. She specializes in User Acceptance Testing and lean process implementation, and is recognized for her strong integrity and interpersonal skills.
Work at City National Bank
Currently, Jolien S. holds the position of Business Systems Analyst III, AVP at City National Bank. She has been with the organization since 2021, contributing to various projects and initiatives within the bank. Her role involves analyzing business systems and processes to enhance operational efficiency.
Previous Experience at Bank of the West
Jolien S. has extensive experience at Bank of the West, where she worked in multiple roles from 2004 to 2021. Her positions included Commercial Loan Documentation Team Lead, Operations & Systems Analyst, and Employee Experience Champion. She spent a total of 13 years at the bank, focusing on improving operational processes and employee experience.
Education and Expertise
Jolien S. studied at Lake Region State College, where she earned an Associate's degree in Paralegal from 1998 to 2000. She possesses expertise in conducting User Acceptance Testing and implementing lean processes, which are critical skills in her current and previous roles.
Background in Banking and Operations
Jolien S. has a solid background in banking and operations, having worked in various capacities within the banking sector. Her roles have included quality assurance, product support, and commercial loan documentation, providing her with a comprehensive understanding of banking operations and systems.
Professional Skills and Attributes
Jolien S. demonstrates high integrity and possesses strong interpersonal and documentation skills. She acts as an employee experience champion, focusing on identifying and solving pain points for her teammates, which enhances workplace satisfaction and productivity.