Jonathan Lee
About Jonathan Lee
Jonathan Lee is a Field Service Manager with expertise in managing IT service operations across the Western United States. He holds a Bachelor of Science in Business Administration, Management and Operations from California State University, Los Angeles, and has worked at City National Bank since 2017, following a four-year tenure at Mattel, Inc.
Work at City National Bank
Jonathan Lee has served as a Field Service Manager at City National Bank since 2017. In this role, he manages a team of Level 2 and Level 3 IT technicians across multiple states in the Western United States. His responsibilities include overseeing IT service operations and ensuring efficient support for the bank's technological needs. Lee operates within a hybrid work environment, which allows him to balance on-site and remote management tasks effectively.
Education and Expertise
Jonathan Lee earned a Bachelor of Science (B.S.) degree in Business Administration, Management and Operations from California State University, Los Angeles. His educational background provides a foundation for his expertise in managing IT service operations, particularly across large geographical areas. Lee's knowledge in business administration complements his technical skills in the IT sector.
Background
Before joining City National Bank, Jonathan Lee worked at Mattel, Inc. from 2013 to 2017. During his four years at Mattel, he was involved in End User Computing, where he gained valuable experience in IT support and service management. His time at Mattel contributed to his understanding of IT operations and prepared him for his current role in the banking sector.
Management of IT Technicians
In his current position as Field Service Manager, Jonathan Lee manages a team of IT technicians across the Western United States. This role requires him to coordinate and oversee the work of Level 2 and Level 3 technicians, ensuring that IT services are delivered effectively and efficiently. His management skills are essential for maintaining high standards of service in a diverse and expansive region.