Joshua Frederick
About Joshua Frederick
Joshua Frederick is a Help Desk Analyst II at City National Bank, where he has worked since 2016. He has a diverse background in IT roles, including positions at The Walt Disney Company and Autism Speaks, and holds certifications in Networking, System Administration, and Database Administration.
Work at City National Bank
Joshua Frederick has been employed at City National Bank since 2016, currently holding the position of Help Desk Analyst II. His role involves providing technical support and assistance to users, ensuring efficient resolution of issues. He previously served as Assistant Vice President, Knowledge Management Analyst from 2018 to 2021, where he contributed to knowledge management initiatives. Additionally, he worked as Assistant Vice President - Technology Lifecycle for a brief period in 2021. His experience at City National Bank spans over eight years, demonstrating his commitment to the organization.
Previous Experience in IT Management
Prior to his current position, Joshua Frederick held various roles in the IT sector. He worked as an IT Manager at Christopher Howard Training for one month in 2008. He also served as a Systems Analyst at Indymac Bank from 2004 to 2007, accumulating three years of experience. His role as a Desktop Support Technician at Autism Speaks lasted for one year, from 2008 to 2009. Furthermore, he was employed as an Access Certification Analyst at The Walt Disney Company from 2012 to 2015, where he focused on access certification processes.
Education and Expertise
Joshua Frederick has a solid educational background in technology. He studied at Riverside City College from 1997 to 1999 and later attended CEI from 2002 to 2003, where he focused on Networking, System Administration, Database Administration, and PC Repair. He achieved certification in these areas, which underpins his technical expertise. His education has equipped him with the skills necessary for his roles in IT support and management.
Involvement in Projects
Joshua Frederick was involved in the Access Central / Aveksa project at The Walt Disney Company. This project aimed to enhance access management, specifically focusing on User ID provisioning and User ID reviews across the enterprise. His participation in this project reflects his ability to contribute to significant initiatives within large organizations.
Customer Service Focus
Joshua Frederick emphasizes outstanding customer service in his roles. He is skilled in simplifying technical problems for users, ensuring that support is accessible without the use of technical jargon. This focus on user-friendly communication enhances the support experience and fosters positive interactions with clients.