Lorelei O. Palacpac Monzon
About Lorelei O. Palacpac Monzon
Lorelei O. Palacpac Monzon is an AVP and Analytics Product Manager for Digital Channels at City National Bank, where she has worked since 2018. She has a background in public health and business education, having held various roles in academic and corporate settings, and has contributed to innovation programs and research focused on health disparities.
Work at City National Bank
Lorelei O. Palacpac Monzon has been serving as the AVP, Analytics Product Manager for Digital Channels at City National Bank since 2018. In this role, she has fostered collaboration between digital teams and client-facing business units. Monzon has promoted culture change and championed human-centered design methods within the organization. Her work focuses on enhancing the bank's digital offerings and improving user experience.
Education and Expertise
Monzon earned her Bachelor of Science degree in Biochemistry with a Minor in Asian American Studies from UCLA, where she studied from 2005 to 2010. She also studied at the University of Hawaii at Manoa, pursuing a degree in Ethnic Studies since 2009. Additionally, she attended USC Marshall School of Business, where she focused on Human Capital and Effective Organizations, further enhancing her expertise in analytics and product management.
Background
Before her current role, Monzon worked at USC Marshall Center for Effective Organizations as a Program Manager for Executive Education & Sponsorships from 2012 to 2018. She managed executive education programs for business organizations across the United States. Earlier in her career, she served as a Program & Research Assistant at UCLA Fielding School of Public Health from 2008 to 2012, where she focused on public health research, particularly regarding cancer and health disparities in Asian American Pacific Islander communities.
Achievements
Monzon has contributed to various initiatives, including onboarding and managing interns in the Amplify program at Royal Bank of Canada, which focuses on global innovation and talent development. She published and presented a case study at the 2015 World Expo in Milan. During her tenure at USC Marshall School of Business, she supported the Center for Effective Organization's academic priorities and developed partnerships with university faculty and academic programs.