Maribel Madera
About Maribel Madera
Maribel Madera serves as the Servicing Operations Lead at City National Bank, where she utilizes her strong interpersonal skills to enhance customer care. With over 28 years of experience in operations management, she has a proven ability to coach teams and improve operational efficiency.
Work at City National Bank
Maribel Madera has been serving as the Servicing Operations Lead at City National Bank since 2022. In this role, she focuses on overseeing servicing operations, ensuring that customer care is prioritized. Her position allows her to leverage her extensive experience in the banking sector to enhance operational efficiency and customer satisfaction.
Previous Experience at Bank of America
Prior to her current role, Maribel Madera worked at Bank of America as a Unit Manager from 1994 to 2015. During her 21 years in Pasadena, California, she developed strong leadership skills and gained significant experience in managing teams and operations within the banking environment.
Experience at Stewart Title
Maribel Madera held the position of Senior Operations Manager at Stewart Title from 2015 to 2022. Over her seven years in this role, she was responsible for overseeing operations and implementing strategies that contributed to the company's success. Her leadership during this period focused on improving operational processes and team performance.
Education and Expertise
Maribel Madera earned her Bachelor's degree in Business Administration and Management from California State University, Northridge. Her educational background provides a solid foundation for her career in operations management and customer service, enhancing her ability to lead teams effectively.
Leadership and Coaching Skills
Maribel Madera possesses strong interpersonal skills that facilitate effective collaboration in both supervisory and support roles. She has a proven ability to coach and motivate team members, which has resulted in improved financial profitability and operational efficiency. Her track record includes transforming high-potential staff into effective leaders.