Michael Stone
About Michael Stone
Michael Stone serves as the Vice President and Major Incident Manager at City National Bank, where he has worked since 2018. He has a background in incident management with previous roles at GE Digital and Vantiv, and he holds a degree in Computer Science from Ohio University.
Work at City National Bank
Michael Stone has served as Vice President - Major Incident Manager at City National Bank since 2018. In this role, he operates within the Technology & Innovation - Service Management Organization, focusing on incident management and service restoration. His responsibilities include managing ITSM procedures and implementing ITIL best practices to ensure effective service governance. Stone is recognized for his ability to build and maintain strong relationships among technical operation managers and business leadership, which is essential for coordinating incident response and minimizing service disruptions.
Previous Experience in Incident Management
Before joining City National Bank, Michael Stone worked at GE Digital from 2012 to 2017 as an Incident Manager. His role involved overseeing incident management processes, contributing to the stability and reliability of services. Prior to that, he was employed at Vantiv as an L2 ATM & Banking Support Technician for nine months in 2011-2012, where he provided technical support for banking services. Additionally, he gained customer service experience as a Call Center Representative at Cedar Fair Entertainment Company in 2011.
Education and Expertise
Michael Stone completed his education at Ohio University, where he earned a degree in Computer Science. He also studied at Codecademy, focusing on Computer Programming. His educational background, combined with his extensive experience in incident management, equips him with a broad technical knowledge base. This expertise is crucial for his role in managing service governance and driving outage triage towards service restoration in his current position.
Background
Michael Stone attended Northwest High School from 2003 to 2007, where he completed his high school education. He has since built a career in the technology and banking sectors, with a focus on incident management and service support. His professional journey includes various roles that have contributed to his understanding of technical operations and customer service, establishing a foundation for his current leadership position at City National Bank.