Michelle A. Jones
About Michelle A. Jones
Michelle A. Jones serves as the Vice President and ICS Operations Manager at City National Bank, bringing extensive experience in regulatory compliance and technical writing management. She has held various leadership roles in the banking sector, including positions at Citizens Business Bank, Indymac Bank, and Bank of America.
Current Role at City National Bank
Michelle A. Jones serves as the Vice President and ICS Operations Manager at City National Bank, a position she has held since 2019. In this role, she operates in the Greater Los Angeles Area, overseeing various aspects of operations within the bank's ICS division. Her responsibilities include managing technical writing projects and ensuring alignment with vendor partners to deliver high-quality products and services.
Previous Experience in Banking
Prior to her current role, Michelle A. Jones accumulated significant experience in the banking sector. She worked at Bank of America as Vice President of Communications from 2008 to 2019, where she contributed for 11 years. Earlier, she served as Assistant Vice President of Policies & Procedures at Indymac Bank from 2000 to 2005. Additionally, she consulted for Citizens Business Bank for six months in 2019 in Rancho Cucamonga, CA.
Education and Expertise
Michelle A. Jones holds a Bachelor of Arts in English Language and Literature from Pitzer College. She furthered her education by obtaining a Master of Library & Information Science from San Jose State University. Her expertise includes managing technical writing projects and aligning with vendor partners, alongside a strong background in regulatory compliance, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Sarbanes-Oxley (SOX).
Technical Skills and Methodologies
Michelle A. Jones is proficient in various technical tools, including Adobe RoboHelp and Microsoft Visual Studio, which she utilizes for technology-related tasks. She is familiar with editorial standards such as the Chicago Manual of Style, Associated Press Stylebook, and Gregg Manual of Style. Additionally, she employs Information Mapping methodology in her work, focusing on improving processes to maximize revenues and enhance efficiency levels.