Tiffany Allen
About Tiffany Allen
Tiffany Allen is a Training Supervisor specializing in Card Fraud and Servicing at City National Bank in Los Angeles, California, where she has worked since 2019. She has extensive experience in banking and training, having held various roles at Wells Fargo and Wescom Credit Union over a career spanning more than two decades.
Work at City National Bank
Tiffany Allen has been serving as the Card Fraud and Servicing, Training Supervisor at City National Bank since 2019. In this role, she is responsible for overseeing training initiatives related to card fraud and servicing. Her work is based in Los Angeles, California, where she has contributed to the bank's operations for five years. Tiffany utilizes her extensive background in training and development to enhance the skills of her team and improve customer service outcomes.
Education and Expertise
Tiffany Allen holds a Bachelor of Science degree in Child and Adolescent Development from California State University, Fullerton, which she completed between 1997 and 2002. She possesses a DiSC Certification, which aids in enhancing work productivity, teamwork, and communication. Additionally, she is certified in OMEGA programs that focus on building member connections and effective service teams. Her expertise extends to various technology systems, including Branchportal System, Hogan, and StoreVision Teller and Platform.
Background in Banking and Training
Tiffany Allen has a robust background in the banking industry, having worked at Wells Fargo for 12 years in various roles, including Learning and Development Consultant, Personal Banker, Lead Teller, Service Manager, and Branch Manager - Private Banking. She also served as a Senior Training and Development Specialist at Wescom Credit Union for two years before joining City National Bank. Her experience encompasses training for multiple banking roles, including facilitating Customer Experience Classes certified by Siebel Systems.
Skills in Learning Management Systems
Tiffany Allen is skilled in using Learning Management Systems and Microsoft Office tools, particularly PowerPoint and Excel, for training purposes. Her proficiency in these tools supports her role in developing and delivering training programs that enhance employee performance and customer service. She applies her knowledge of technology systems to streamline training processes and improve overall productivity within her teams.