Tiffany Redford, Itil Expert
About Tiffany Redford, Itil Expert
Tiffany Redford is a seasoned ITIL expert currently serving as Senior Vice President of the IT Service Management Office at City National Bank. With over 15 years of global leadership experience, she has held significant roles at various Fortune 100 companies, including Charles Schwab and Honeywell, where she focused on process improvement and IT service management.
Current Role at City National Bank
Tiffany Redford serves as the Senior Vice President of the IT Service Management Office at City National Bank. She has held this position since 2022, contributing her expertise in IT service management to enhance the bank's operations. In this role, she focuses on aligning IT service management operations with cloud architecture and engineering to achieve ITIL objectives.
Previous Experience at Charles Schwab
Prior to her current role, Tiffany Redford worked at Charles Schwab as the Managing Director of the IT Service Desk from 2017 to 2022. During her five years in this position, she was based in Arizona and was responsible for overseeing IT service operations, ensuring efficient service delivery to clients.
Professional Background at Honeywell
Tiffany Redford has extensive experience at Honeywell, where she held multiple leadership roles. She served as the Director of IT, Service Management Leader from 2015 to 2017, and as the Director of IT, Performance Improvement/Service Delivery Assurance from 2012 to 2015. Additionally, she worked as a Senior Manager in various capacities, including Global Solution Delivery Engineering and Program Management Office, from 2008 to 2012.
Experience at Sprint
Tiffany Redford's career includes significant roles at Sprint, where she worked from 1997 to 2002. She held positions such as Project Specialist, Project Manager, and Program Manager. Her experience at Sprint provided her with a solid foundation in project management and service delivery.
Education and Expertise
Tiffany Redford earned a Bachelor of Arts in Business Administration and Management from Ottawa University-Phoenix. With over 15 years of global leadership experience, she specializes in driving large change initiatives and developing global standard policies and processes for Fortune 100 companies. Her passion for learning and developing people is evident in her leadership style, which emphasizes accountability and motivation.