Valli P
About Valli P
Valli P is a Salesforce Business Analyst at City National Bank, with a background in electrical engineering and previous experience as a Sales Engineer at AM SGB Sdn Bhd. Valli holds multiple Salesforce certifications and has contributed to significant improvements in client satisfaction through effective team collaboration.
Work at City National Bank
Currently, Valli P serves as a Salesforce Business Analyst at City National Bank, a position held since 2021. In this role, Valli applies expertise in Salesforce to enhance business processes and improve client interactions. The focus is on leveraging Salesforce tools to streamline operations and support the bank's strategic objectives.
Previous Experience at AM SGB Sdn Bhd
Valli P previously worked as a Sales Engineer at AM SGB Sdn Bhd from 2012 to 2013 in Negri Sembilan, Malaysia. During this tenure, Valli contributed to sales initiatives and technical support, gaining valuable experience in client relations and product knowledge.
Education and Expertise
Valli P holds a degree in Electrical Engineering from Universiti Malaysia Pahang, completed between 2008 and 2012. This educational background provides a strong foundation for Valli's analytical skills and technical knowledge, which are essential in the role of a Salesforce Business Analyst.
Salesforce Certifications and Achievements
Valli P has earned multiple Salesforce certifications, including Salesforce Certified Platform App Builder and Salesforce Certified Administrator. Additionally, Valli has accumulated over 50,000 points on Salesforce Trailhead, showcasing a commitment to continuous learning and professional development. Valli has also achieved Salesforce Super Badges, including Lightning Experience Reports & Dashboards Specialist, Business Administration Specialist, and Security Specialist.
Client Satisfaction Initiatives
In previous roles, Valli P conducted team brainstorming sessions that led to a 20% increase in client satisfaction during the requirements-gathering stage. This initiative highlights Valli's ability to facilitate collaboration and enhance the overall client experience through effective communication and teamwork.