Jay Willson
About Jay Willson
Jay Willson serves as the I.T. Support Manager for the City of Scottsdale, where he has worked since 2010. He has a diverse educational background in Computer and Information Systems, Graphic Design, and Journalism, and has held various roles within the city since 1990.
Work at City of Scottsdale
Jay Willson has served as the I.T. Support Manager at the City of Scottsdale since 2010. In this role, he manages the central IT Helpdesk and Technician staff, emphasizing ITIL-centric support methodologies. He collaborates with all city divisions to recruit new technical staff and oversees written communications for citywide notices related to outages and IT updates. Prior to his current position, he held various roles within the city, including Application Support Manager and Enterprise Systems Integrator.
Education and Expertise
Jay Willson has a diverse educational background. He studied at Arizona State University, where he earned a Bachelor of Fine Arts (BFA) in Graphic Design and Journalism from 1977 to 1981. He also pursued Computer Information Systems at Arizona State University from 2000 to 2002. Additionally, he completed an Associate of Arts (AA) degree at Scottsdale Community College from 1977 to 1979. His studies in Computer and Information Systems at Mesa Community College from 1992 to 2000 further enhance his expertise in the field.
Background
Jay Willson's career at the City of Scottsdale began in 1990 as a Sr. GIS Analyst, a position he held until 1995. He then transitioned to the role of Application Support Manager from 1998 to 2010. His extensive experience in various IT roles within the city has contributed to his current position as I.T. Support Manager. Willson's involvement in developing the division's Emergency Management Plan and managing disaster recovery through the city's Emergency Safety and Preparedness committee highlights his commitment to public service.
Achievements
Throughout his career, Jay Willson has made significant contributions to the City of Scottsdale's IT infrastructure. He administers the City's Technology Partners program, which fosters management connections among departmental technology staff to improve decision-making and product utilization. His role in developing the Emergency Management Plan and managing disaster recovery efforts through the central Emergency Operations Center demonstrates his leadership in critical situations.