Susanne Jimenez
About Susanne Jimenez
Susanne Jimenez serves as Information Technology and Help Desk Support for the City of Scottsdale and has extensive experience in technical support and troubleshooting. She holds a Bachelor's of Science in Computer/Information Technology Administration and Management from Northern Arizona University and has worked in various IT roles since 2018.
Work at City of Scottsdale
Susanne Jimenez has been employed at the City of Scottsdale since 2020, serving as Information Technology and Help Desk Support. In this role, she provides technical assistance and troubleshooting for various IT-related issues. Her responsibilities include supporting users with Microsoft Office and Cloud services, as well as maintaining and repairing devices such as PC workstations, laptops, tablets, printers, and smartphones.
Current Role at Scottsdale Unified School District
In addition to her position at the City of Scottsdale, Susanne Jimenez has worked at Scottsdale Unified School District since 2018 as an Information Technology Support Technician II. Her role involves providing technical support and assistance to staff and students, ensuring that IT systems function effectively within the educational environment.
Education and Expertise
Susanne Jimenez holds a Bachelor's of Science in Computer/Information Technology Administration and Management from Northern Arizona University, where she studied from 2020 to 2022. She also earned an Associate of Arts and Sciences in Computer Science from Rio Salado College, completing her studies from 2015 to 2020. Additionally, she studied Biology at Glendale Community College and obtained a Pharmacy Technician Certificate from Arizona College of Allied Health.
Technical Skills and Specializations
Susanne Jimenez possesses skills in troubleshooting and providing technical support for peripheral devices and cabling. Her expertise includes supporting Microsoft Office and Cloud services, which are critical components of her roles at both the City of Scottsdale and Scottsdale Unified School District. She is responsible for maintaining a variety of devices, ensuring they operate efficiently for users.