Ellis H.
About Ellis H.
Ellis H. serves as the Customer Service Manager and Back End Superintendent at City Ventures, LLC, where he has worked since 2018. He holds a Bachelor of Business Administration from the University of Phoenix and has extensive experience in customer service and construction management.
Work at City Ventures
Currently, Ellis H. serves as the Customer Service Manager and Back End Superintendent at City Ventures, LLC. In this dual role, he manages customer relations and oversees construction processes. He has been with the company since 2018, contributing to the San Francisco Bay Area operations. His responsibilities include performing New Homeowner Orientations and Frame Walks, ensuring a seamless transition for homeowners into their new residences. Ellis focuses on completing homes within budget, showcasing his effective cost management skills in construction projects.
Previous Experience in Customer Service
Ellis H. has extensive experience in customer service roles across various organizations. He worked at Xerox as a Customer Service Specialist in IT from 1988 to 1995 and later as a Customer Service Engineer from 1995 to 2000. His role at KB Home as a Customer Service Representative lasted from 2017 to 2018. Additionally, he served as Customer Service Warranty at Centex Homes from 2005 to 2008. His background in customer service has equipped him with the skills necessary to manage warranty aspects of projects and ensure customer satisfaction.
Education and Expertise
Ellis H. holds a Bachelor of Business Administration (BBA) with a focus on Entrepreneurial and Small Business Operations from the University of Phoenix, where he studied from 1997 to 2000. He also has two Associate of Science (AS) degrees from Heald College San Jose, one in Computer Systems Networking and Telecommunications and another in Electronic and Computer Technology, both completed in 1997. His educational background supports his roles in customer service management and technical support.
Background in Technical Support
From 2000 to 2003, Ellis H. worked as a Technical Support Engineer at Applied Materials. This role involved providing technical assistance and support, contributing to his comprehensive understanding of customer needs and technical processes. His early career at Xerox also provided him with foundational skills in customer service and technical support, which he has built upon throughout his professional journey.
Construction Management Experience
Ellis H. has experience in construction management, having worked as a Construction Superintendent at Restoration Management Company from 2016 to 2017. In this role, he was responsible for overseeing construction processes and ensuring quality standards were met. His experience in this area complements his current role at City Ventures, where he manages both customer service and back-end construction processes.