Martin Lima
About Martin Lima
Martin Lima serves as the Vice President of Customer Service at City Ventures, LLC, where he applies his expertise in data analysis and business management to optimize staffing and enhance customer satisfaction. With a background in Hospitality and Casino Management, he has held various leadership roles in customer service, demonstrating a commitment to process improvement and team development.
Work at City Ventures
Martin Lima serves as the Vice President of Customer Service at City Ventures, LLC, a position he has held since 2021. In this role, he utilizes historical data and forecasted business volumes to effectively staff personnel and meet the company's operational needs. His leadership focuses on enhancing customer service delivery and ensuring that the organization meets its strategic objectives.
Education and Expertise
Martin Lima holds a Bachelor of Arts (B.A.) in Business Administration and Management from National University. He also earned a Bachelor of Science (B.S.) in Hospitality and Casino Management from the same institution. His academic background provides a strong foundation for his expertise in P&L analysis and performance metrics-driven management.
Background
Before joining City Ventures, Martin Lima worked at ColRich for six years as the Customer Service Manager from 2015 to 2021. He also held the position of Director of Customer Service at Colrich Construction from 2003 to 2009. His experience in these roles contributed to his development in customer service management and operational efficiency.
Achievements
During his tenure at ColRich, Martin implemented strategies that significantly improved customer satisfaction and productivity while reducing waste and overhead expenses. He is recognized for mentoring managers at various levels within the organization, helping them achieve success and fostering a culture of continuous improvement.
Skills in Business Process Improvement
Martin Lima specializes in enhancing interdepartmental relations and managing cross-functional teams. He has a strong focus on business process improvement and conflict resolution, which are critical to maintaining effective operations and ensuring customer satisfaction within the organization.