Ankush K.
About Ankush K.
Ankush K. serves as the Customer Support Manager at CITYFURNISH, where he has worked since 2021. With over 11 years of experience in customer support and operations management, he focuses on enhancing service delivery and reducing customer churn.
Work at Cityfurnish
Ankush K. has been serving as the Customer Support Manager at Cityfurnish since 2021. In this role, he focuses on enhancing customer support quality and reducing customer churn. He is responsible for creating an efficient environment for the Customer Support team, aligning their efforts with key customer strategies and goals. His experience in operations management and project management contributes to the overall effectiveness of the customer support function.
Previous Experience at eClerx
Before joining Cityfurnish, Ankush K. worked at eClerx as an Associate Process Manager from 2018 to 2021. During his tenure, he managed various processes in the Chandigarh Area, India. His responsibilities included overseeing voice, non-voice, and chat processes, which provided him with extensive experience in customer service operations across different verticals, including Insurance and Telecommunications.
Education and Expertise
Ankush K. earned his Bachelor's degree from the School of Open Learning, where he studied from 2009 to 2012. His academic background complements his professional expertise, which includes leveraging customer experience, operations management, and project management. He is skilled in continuous process improvement, voice of customer analytics, and NPS (Net Promoter Score) reporting, which are essential for enhancing service delivery and employee engagement.
Professional Skills
Ankush K. possesses over 11 years of experience in managing customer support processes. His skills encompass managing voice, non-voice, and chat processes, with a focus on improving service delivery. He emphasizes strategic planning and execution to enhance customer support quality. His expertise in project management and operations management aids in achieving organizational goals related to customer satisfaction and engagement.