Kim Harvey

Kim Harvey

Customer Support Specialist @ Citymapper

About Kim Harvey

Kim Harvey is a Customer Support Specialist at Citymapper, with over 10 years of experience in customer service, primarily in the retail sector. Previously, she held various roles at TK MAXX, including Loss Prevention Officer and Customer Service Team Leader, and worked at The Pantry Underwear as a Senior Sales Assistant.

Current Role at Citymapper

Kim Harvey has been employed as a Customer Support Specialist at Citymapper since 2021. In this role, she focuses on enhancing customer experiences through effective support and problem resolution. Her position involves addressing user inquiries and providing solutions to improve the overall functionality of the Citymapper app.

Previous Experience at TK MAXX

Kim Harvey has extensive experience with TK MAXX, where she held multiple positions from 2011 to 2016. She began as a Customer Service Representative, then progressed to Customer Service Team Leader, and later served as a Loss Prevention Officer and Loss Prevention Investigator. Her roles involved managing customer interactions, leading teams, and ensuring loss prevention strategies were effectively implemented.

Experience in Retail and Customer Service

With over 10 years of experience in customer service, Kim Harvey has developed a strong background in the retail industry. She has worked in various capacities that required strong organizational skills and effective communication. Her experience includes visual merchandising and inventory management, which contributed to the operational efficiency of the retail environments she was part of.

Role at The Pantry Underwear

From 2017 to 2021, Kim Harvey worked as a Senior Sales Assistant at The Pantry Underwear. In this position, she was responsible for customer engagement and sales, utilizing her extensive customer service experience to enhance the shopping experience for customers.

Skills in Employee Training

Kim Harvey possesses skills in employee training, which she has applied in her previous roles to develop team capabilities in customer service settings. This experience highlights her ability to contribute to team development and improve service delivery within organizations.

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