Heidi Musick, MBA
About Heidi Musick, MBA
Heidi Musick, MBA, serves as the Director of Revenue Operations at Civitas Learning, where she focuses on enhancing customer relationships and improving operational efficiency. With a background in business management and extensive experience in customer development and implementation, she has held various roles in organizations such as Pacific Gas and Electric Company and California State University, Chico.
Work at Civitas Learning
Heidi Musick currently serves as the Director of Revenue Operations at Civitas Learning, a position she has held since 2024. Prior to this role, she was the Director of Customer Development from 2023 to 2024 and the Senior Manager of Customer Development from 2022 to 2023. Her tenure at Civitas Learning includes a total of four years in various customer-focused roles, where she has emphasized the growth and expansion of customer relationships.
Education and Expertise
Heidi Musick earned a Bachelor of Science in Business Management and Project Management from California State University, Chico, completing her studies in 2012. She furthered her education by obtaining a Master of Business Administration (MBA) from the same institution in 2018. Her academic background supports her expertise in change management tactics and business process restructuring, aimed at enhancing efficiency and profitability.
Background
Before joining Civitas Learning, Heidi Musick held several positions that contributed to her professional development. She worked as an Implementation Manager at Allevity Employer Solutions from 2017 to 2019 and as a Customer Success Manager at Civitas Learning from 2019 to 2022. Earlier in her career, she gained experience as a Career Center Intern at California State University, Chico, and as a Program Management Office Intern at Pacific Gas and Electric Company.
Achievements
Heidi Musick has demonstrated a focus on customer relationship growth through emotional intelligence and strategic alignment. Her work includes implementing change management tactics that facilitate both internal and external adoption of new programs and products. She specializes in restructuring business processes to achieve strategic outcomes, enhancing overall efficiency and profitability.