Brenda Hankins
About Brenda Hankins
Brenda Hankins serves as the Head of Technical Support at Clara Labs and has extensive experience in customer support and healthcare services. She holds a Bachelor of Science and a Master of Science from Texas Woman's University and has worked in various roles, including as a Patient Services Specialist and Brand Ambassador Manager.
Current Role at Clara Labs
Brenda Hankins serves as the Head of Technical Support at Clara Labs, a position she has held since 2015. In this role, she focuses on enhancing customer support processes and protocols to improve service quality. Her leadership in technical support contributes to the overall efficiency and effectiveness of the company's customer service operations in the San Francisco Bay Area.
Experience at Baylor University Medical Center
Prior to her current roles, Brenda Hankins worked at Baylor University Medical Center as a Patient Services Specialist for 11 months in 2007. During her time in the Dallas/Fort Worth Area, she implemented data tracking systems aimed at measuring the impact of social media brand ambassador relationships on marketing gains. This experience provided her with valuable insights into patient services and marketing strategies.
Professional Background at MotoTote LLC
Since 2019, Brenda Hankins has also been employed at MotoTote LLC as Brand Ambassador Manager and Customer Support Operations. In this role, she manages customer support initiatives and oversees brand ambassador activities, contributing to the company's customer engagement strategies in the Dallas/Fort Worth Area.
Educational Background
Brenda Hankins studied at Texas Woman's University, where she earned a Bachelor of Science in Health Services/Allied Health/Health Sciences from 2003 to 2007. She furthered her education at the same institution, obtaining a Master of Science in Occupational Therapy/Therapist from 2007 to 2009. Her academic background supports her expertise in health services and customer support.
Previous Experience in Medical Transcription
Brenda Hankins has experience as a medical transcriptionist at Nexus, where she worked for one year from 2012 to 2013 in the Austin, Texas Area. This role provided her with insights into the medical field and enhanced her understanding of healthcare documentation processes.