Nour Yusuf
About Nour Yusuf
Nour Yusuf is a Customer Success Manager specializing in healthcare, currently working at Claravine since 2023. With a background in B2B sales and account management, she has experience improving data processes and performance measurement for Fortune 500 companies.
Current Role at Claravine
Nour Yusuf serves as a Customer Success Manager in the healthcare sector at Claravine. In this role, which commenced in 2023, Nour focuses on enhancing client metadata for campaign names and tracking UTMs. This work aims to improve specified visits and optimize client engagement strategies. Nour's expertise in data management and client success is integral to Claravine's mission of delivering effective data solutions.
Previous Experience in Customer Success
Nour Yusuf has held several roles in customer success and account management prior to joining Claravine. At Demandbase, Nour worked as a B2B ABM Customer Success Manager from 2022 to 2023 and previously as a B2B ABM Growth Account Consultant & Sales from 2021 to 2022. Nour also worked at Talabat as a B2B E-Commerce Technical Account Manager from 2018 to 2020. These positions involved improving client relationships and ensuring successful implementation of services.
Education and Expertise
Nour Yusuf studied Journalism with a focus on Digital Storytelling at George Mason University. Additionally, Nour attended SV Academy for two months from 2020 to 2021, where further skills were developed. Nour also studied Leadership at the University of Delaware. This educational background supports Nour's expertise in client management and data strategy within the healthcare sector.
Skills in Data Management
Nour Yusuf specializes in improving performance measurement and streamlining data processes. This includes facilitating the accurate flow of data into various connectors such as Adobe Analytics, GCM 360, and Workfront. Nour enhances client time management on data clean-up by improving taxonomy and onboarding agencies, effectively eliminating the need for Excel sheets. These skills are particularly beneficial for Fortune 500 companies in the healthcare and pharmaceutical sectors.
Career History Overview
Nour Yusuf has a diverse career history that includes roles at Mulberry Technology, where Nour worked in B2B Strategic Partnerships & Sales for five months in 2021, and at Chalhoub Group as a Customer Success Manager & Sales from 2015 to 2016. This varied experience contributes to Nour's comprehensive understanding of customer success across different industries.