Zachary Lewis
About Zachary Lewis
Zachary Lewis is a Senior Customer Success Manager at Claravine, where he has worked since 2020. He holds a Bachelor's Degree in Tourism Management from the University of North Carolina Wilmington and has experience managing high-priority accounts for major clients in the hospitality industry.
Work at Claravine
Zachary Lewis has served as a Senior Customer Success Manager at Claravine since 2020. In this role, he focuses on enhancing client satisfaction and ensuring the successful implementation of the company's services. He utilizes analytical tools to monitor performance and optimize client key performance indicators (KPIs). His responsibilities include developing annual account plans for major clients, which encompass prominent names in the hospitality industry such as Marriott, Four Seasons, and Loews Hotels. Lewis manages high-priority P1 accounts, balancing both campaign management and account management tasks.
Education and Expertise
Zachary Lewis earned a Bachelor’s Degree in Tourism Management from the University of North Carolina Wilmington, where he studied from 2012 to 2016. His educational background provides him with a strong foundation in the tourism and hospitality sectors, which he applies in his professional roles. His expertise includes the use of analytical tools to assess performance metrics and enhance client outcomes, making him proficient in client success strategies within the industry.
Background
Before joining Claravine, Zachary Lewis worked at ADARA, Inc. as a Customer Success Manager from 2017 to 2020. In this position, he managed a multimillion-dollar portfolio and utilized ADARA's proprietary demand-side platform (DSP) to oversee client accounts. His career began at The Umstead Hotel and Spa, where he worked as a Concierge from 2016 to 2017. This experience in hospitality laid the groundwork for his subsequent roles in customer success management.
Achievements
Throughout his career, Zachary Lewis has developed annual account plans for major clients in the hospitality industry, demonstrating his capability to manage significant client relationships. He oversees high-priority accounts in a hybrid role that combines campaign management and account management, showcasing his versatility and strategic approach to client success. His work with multimillion-dollar portfolios highlights his ability to handle complex client needs effectively.