John Y. Oh
About John Y. Oh
John Y. Oh serves as the Chief Customer Officer at Clarify Health Solutions, where he oversees Professional Services and Learning & Development. He has extensive experience in customer engagement and business development across various healthcare organizations.
Current Role at Clarify Health Solutions
John Y. Oh serves as the Chief Customer Officer at Clarify Health Solutions, a position he has held since 2022. In this role, he oversees the Professional Services division, which includes Data Analytics, as part of the Customer Impact team. He is responsible for the Learning & Development function within the company's customer-facing operations. His leadership focuses on enhancing customer engagement and ensuring the successful implementation of services.
Previous Experience at Clarify Health Solutions
Prior to his current role, John Y. Oh held several positions at Clarify Health Solutions. He served as Vice President of Customer Impact from 2019 to 2021, where he focused on implementation and customer success. He then transitioned to Senior Vice President of Customer Impact, overseeing implementation, success, support, services, and client executives for 11 months in 2021 before becoming Chief Customer Officer.
Career Background and Experience
John Y. Oh has extensive experience in customer engagement and business development across various organizations. He worked at Airware as Global Head of Business Development & Customer Engagement from 2016 to 2018. Before that, he was the Director of Customer Success at Practice Fusion from 2014 to 2016. His earlier roles include positions at Booz Allen Hamilton and the United States Government Accountability Office, where he contributed as a Senior Consultant and Policy Analyst, respectively.
Educational Background
John Y. Oh holds a Master’s Degree in Behavioral Sciences and Health Education from Emory University, which he completed from 2000 to 2002. He also earned a Bachelor’s Degree in Microbiology and Molecular Genetics from UCLA, studying there from 1996 to 2000. His educational background provides a strong foundation for his work in healthcare and customer engagement.
Leadership in Healthcare Collaboration
In his current role, John Y. Oh leads a team that collaborates with enterprise healthcare companies across multiple verticals, including Payer/Health Plan, Provider/Health System, and Life Sciences. His leadership is focused on fostering partnerships and driving customer success within the healthcare sector.