Byron Murphy
About Byron Murphy
Byron Murphy is a Customer Success Manager II specializing in Business Operations and Programs at ClassPass. He has a diverse background in customer success and sales management, with previous roles at Convoy Inc, the U.S. House of Representatives, and other organizations.
Current Role at ClassPass
Byron Murphy serves as a Customer Success Manager II in Business Operations and Programs at ClassPass. He has held this position since 2022 and works remotely from San Luis Obispo, California. In this role, he focuses on enhancing customer satisfaction and optimizing business processes.
Previous Experience at Convoy Inc
Byron Murphy has extensive experience at Convoy Inc, where he worked in various roles from 2018 to 2022. He started as a Brokerage Operations - Carrier Sales, then progressed to Senior Carrier Sales - Team Lead for seven months in 2019. He later served as Carrier Sales Program Manager in Customer Success and Vendor Operations for two years. During his tenure, he managed a team of 160 agents in the Philippines and developed metric dashboards and workforce management tools.
Education Background
Byron Murphy holds a Master of Arts in Religion and Politics from Lund University, where he studied from 2015 to 2017. He also earned a Bachelor of Arts in International Relations from Malmö University, studying there from 2012 to 2015. His educational background provides a foundation for his work in customer success and business operations.
Work Experience in Public Policy
Byron Murphy has experience in public policy, having worked as a Staff Assistant at the U.S. House of Representatives for four months in 2016. He also served as a Legislative Assistant at The Sheridan Group for eight months in 2017 and as a Public Policy Fellow at RespectAbilityUSA for nine months in 2016. These roles contributed to his understanding of governmental processes and stakeholder engagement.
Achievements in Operational Efficiency
Throughout his career, Byron Murphy has introduced automation tools that significantly increased efficiency and reduced labor costs by 70%. His ability to develop metric dashboards and workforce management tools has enhanced accountability and optimization within the teams he has managed.