Emily Hu
About Emily Hu
Emily Hu serves as the Account Management & Operations Lead at ClassPass, where she has worked since 2021. She has a background in account management and customer success, with previous roles at ClassPass and BBDO Worldwide in Shanghai.
Current Role at ClassPass
Emily Hu serves as the Account Management & Operations Lead at ClassPass, a position she has held since 2021. In this role, she is responsible for overseeing account management and operational strategies within the organization. Her focus includes enhancing customer relationships and ensuring operational efficiency. She also leads initiatives aimed at improving service delivery and client satisfaction.
Previous Experience at ClassPass
Emily Hu has a history with ClassPass, where she held multiple roles. She worked as the Partnership and Customer Success Manager for five months in 2019 in Shanghai City, China. Following this, she served as the Shanghai City Lead from 2019 to 2020, managing local operations and partnerships for a year. Her experiences contributed to her current leadership position.
Professional Background at BBDO Worldwide
Emily Hu worked at BBDO Worldwide in Shanghai City, China, where she held the position of Senior Account Executive from 2017 to 2018 for 11 months. Prior to this role, she was an Account Executive at the same company from 2015 to 2017 for two years. Her time at BBDO involved managing client accounts and developing advertising strategies.
Education and Academic Background
Emily Hu studied at Michigan State University, where she earned a Bachelor's degree in Advertising from 2011 to 2015. During her time at the university, she gained foundational knowledge in advertising principles and practices, which has informed her professional career in account management and operations.
Experience at GuavaPass
In 2018, Emily Hu worked as the Business Partnerships Manager at GuavaPass for four months in Shanghai City, China. In this role, she focused on developing and managing business partnerships to enhance the company's offerings and market presence.