Gaelyn Cobb
About Gaelyn Cobb
Gaelyn Cobb is a Sales Operations Specialist at ClassPass, where she has worked since 2021. She holds a Bachelor's degree in Psychology from the University of Colorado Boulder and has extensive experience in account management and customer service.
Work at ClassPass
Gaelyn Cobb has been employed at ClassPass as a Sales Operations Specialist since 2021. In this role, she oversees various aspects of sales operations, focusing on optimizing processes and enhancing customer relationships. Her responsibilities include managing a significant number of accounts and ensuring effective communication with stakeholders. Prior to her current position, she served as a Client Solutions Associate at ClassPass from 2018 to 2020, where she implemented solutions to complex account management issues.
Education and Expertise
Gaelyn Cobb earned a Bachelor's degree in Psychology from the University of Colorado Boulder, where she studied from 2011 to 2014. This educational background has equipped her with skills in understanding human behavior, which she applies in her professional roles. Her expertise includes sales operations, account management, and customer service, with a focus on fostering productivity and stakeholder engagement.
Background
Before joining ClassPass, Gaelyn Cobb worked at Avery Brewing Co as an Office Manager from 2016 to 2018. In this role, she managed office operations and contributed to the overall efficiency of the organization. Following her time at Avery Brewing Co, she transitioned to Nearpod as a Customer Success Manager, where she worked for 10 months before returning to ClassPass. Her career trajectory reflects a consistent focus on sales operations and customer success.
Achievements
Throughout her career, Gaelyn Cobb has managed up to 65 accounts, representing a total of 2,500 employees. She has successfully overseen all aspects of account management, from closing sales to maintaining long-term relationships. Her experience includes evaluating and improving processes to meet strict deadlines, demonstrating her ability to drive operational efficiency and enhance customer satisfaction.