Hannah Murphy
About Hannah Murphy
Hannah Murphy is an Account Manager with over five years of experience in the SaaS industry, currently working at ClassPass. She previously held roles at Salsa Labs and Orangetheory Fitness, and specializes in relationship management and process development.
Work at ClassPass
Hannah Murphy has been serving as an Account Manager at ClassPass since 2021. In this role, she focuses on relationship management, process development, and churn mitigation. Her responsibilities involve ensuring customer satisfaction and optimizing the use of ClassPass services for clients. Hannah's experience in the SaaS industry contributes to her effectiveness in managing accounts and fostering positive client relationships.
Previous Experience at Salsa Labs
Before joining ClassPass, Hannah worked at Salsa Labs as a Customer Success Manager from 2016 to 2021. She was part of the Upsell/Cross-sell Team, where she played a key role in enhancing customer engagement and driving revenue growth. Her tenure at Salsa Labs provided her with valuable insights into customer success strategies within the SaaS sector.
Background in Fitness Coaching
Hannah also has experience in the fitness industry, having worked as a Coach at Orangetheory Fitness from 2019 to 2021. This role involved training clients and promoting health and fitness, which complements her skills in relationship management and customer service.
Educational Background
Hannah studied at The Catholic University of America, where she earned a Bachelor of Social Work from 2009 to 2011. Her education provided her with a strong foundation in social work principles, which she applies in her professional roles, particularly in understanding client needs and fostering relationships.
Early Career and Skills Development
Hannah's early career included roles such as Social Media Manager at Pizzeria Paradiso and Bartender at Neighborhood Restaurant Group. These positions helped her develop skills in communication and customer interaction, which are essential in her current role as an Account Manager.