Kelsey Roggero
About Kelsey Roggero
Kelsey Roggero serves as the Customer Experience Team Lead at ClassPass and is recognized for her natural leadership abilities and commitment to fostering positive relationships. With a background in education and community service, she emphasizes diversity and inclusion in her professional roles.
Current Role at ClassPass
Kelsey Roggero serves as the Customer Experience Team Lead at ClassPass, a position she has held since 2019. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for users. Her leadership skills contribute to the development of effective strategies that improve service delivery. Kelsey operates from Missoula, Montana, where she leads her team in addressing customer needs and fostering a supportive environment.
Previous Experience in Education
Kelsey has a background in education, having worked as a Third Grade Teacher at Orangewood Elementary from 2016 to 2019. During her three years in this role, she developed lesson plans and engaged with students to support their learning. Prior to this, she served as an Orientation Team Leader for New Student and Family Programs at Florida State University from 2014 to 2015, where she facilitated the transition for new students and their families.
Lifeguarding Experience
Kelsey has extensive experience in lifeguarding, having worked for the City of Cape Coral from 2011 to 2019. She held the position of Lead Lifeguard for eight years and also served as a Zone Lifeguard for three years. In these roles, she was responsible for ensuring the safety of patrons at local pools and beaches, demonstrating her commitment to community safety and well-being.
Education and Academic Background
Kelsey Roggero earned her Bachelor of Science (B.S.) in Psychology from Florida State University, completing her studies from 2011 to 2015. This academic background has equipped her with insights into human behavior, which she applies in her professional roles to foster meaningful relationships and promote inclusivity.
Strengths and Personality Traits
Kelsey is recognized for her natural leadership abilities and strengths in Developer, Positivity, Empathy, Adaptability, and Includer, as identified by StrengthsQuest. She is classified as an ENFP-T personality type according to the Myers-Briggs Type Indicator. Kelsey is dedicated to diversity and inclusion, believing in the potential of individuals regardless of their abilities or circumstances.