Lydia Herve
About Lydia Herve
Lydia Herve is a Manager of Account Management at ClassPass, where she has worked since 2015. She has a diverse background in client relations and support, having held various roles in notable companies, and she holds a Bachelor's Degree in Philosophy, Theology, and Religious Studies from the University of Leeds.
Current Role at ClassPass
Lydia Herve serves as the Manager of Account Management at ClassPass, a position she has held since 2015. In this role, she focuses on managing relationships with London studios and ensuring client satisfaction. Lydia has maintained an impressive average email response time of under four hours, demonstrating her commitment to effective communication. She was the third employee in the UK office, contributing significantly to establishing ClassPass's presence in the region.
Previous Work Experience
Prior to her role at ClassPass, Lydia held several positions in various organizations. She worked as an Events Admin (Temp) at News UK for five months in 2015. She also served as Client Relations and Sales Support at Formicary Ltd for seven months in 2015. Additionally, Lydia worked as a Researcher (Permanent) at Campbell North for four months in 2014 and as a Production Assistant (Temp) at FCB Inferno for three months in 2014.
Education and Academic Background
Lydia studied at the University of Leeds, where she earned a Bachelor's Degree in Philosophy, Theology, and Religious Studies from 2009 to 2012. Prior to that, she attended The Royal Hospital School, focusing on Music, Religious Studies, and Geography from 2006 to 2008. Lydia completed her GCSEs at Southend High School for Girls from 2001 to 2006.
Contributions to ClassPass
At ClassPass, Lydia has contributed to enhancing process and product efficiencies as part of the partner success team. She has proactively identified and resolved technical issues by collaborating with stakeholders from Product, Customer Support, and Finance, showcasing her ability to work across departments to improve overall operations.