Margaux Waldbaum
About Margaux Waldbaum
Margaux Waldbaum is a Customer Experience Manager at Classpass, where she has worked since 2017. She has a background in customer experience and education, holding a Master's degree in Communication from New York University and a Bachelor's degree from The George Washington University.
Current Role as Customer Experience Manager
Margaux Waldbaum currently holds the position of Customer Experience Manager at ClassPass, a role she has occupied since 2017. In this capacity, she focuses on enhancing customer interactions and satisfaction. Her responsibilities include developing improvement plans and setting agendas to streamline processes. Waldbaum's work involves collaborating with various teams to ensure a cohesive approach to customer service.
Previous Experience at ClassPass
Margaux Waldbaum has a history with ClassPass, having served as Customer Experience Team Lead from 2016 to 2017 and as a Customer Experience Associate from 2015 to 2016. During her tenure, she contributed to improving customer service protocols and team performance. Her experience in these roles provided her with a solid foundation in customer experience management within the fitness and wellness industry.
Background in Education
Before her career in customer experience, Margaux Waldbaum worked as a Teacher of Speech Improvement at the NYC Department of Education from 2014 to 2015. This role involved developing communication skills among students, which complements her later focus on customer experience and communication in her professional roles.
Education and Expertise
Margaux Waldbaum earned a Master's degree in Communication from New York University, Steinhardt, where she studied from 2011 to 2013. She also holds a Bachelor of Arts degree from The George Washington University, completed from 2007 to 2011. Her educational background provides her with strong communication skills and a deep understanding of customer engagement strategies.
Skills and Professional Focus
Margaux Waldbaum possesses strong skills in motivating and facilitating groups, which are essential in her current role. She has a strong focus on applying her expertise across various sectors, including startup, technology, beauty, food, fitness, and wellness. Her ability to partner cross-functionally with diverse professionals allows her to achieve shared goals effectively.