Panupong S.
About Panupong S.
Panupong S. is the Lead Customer Support Specialist at ClassPass, where he has worked since 2023. He has extensive experience in customer support and relations, having held various roles in companies such as GuavaPass and Tailor On Ten.
Current Role at ClassPass
Panupong S. currently serves as the Lead Customer Support Specialist at ClassPass, a position he has held since 2023. In this role, he is responsible for ensuring that the customer support team delivers high-quality service. He actively reviews and flags support tickets for improvement, contributing to the overall enhancement of customer interactions. His focus includes identifying and reporting unclear policies or bugs, which aids in refining the customer service experience.
Previous Experience at ClassPass
Prior to his current position, Panupong S. worked at ClassPass in various customer support roles. He began as a Customer Support Specialist from 2020 to 2022, where he developed foundational skills in customer service. He then advanced to Senior Customer Support Specialist from 2022 to 2023, further honing his expertise in managing customer inquiries and issues.
Career Background in Customer Support
Panupong S. has extensive experience in customer support roles across different organizations. He worked at GuavaPass as a Customer Service Representative in 2017 and later as a Customer Success Team Lead in 2018. Additionally, he held a position at Tailor On Ten as Customer Relations and Sales from 2016 to 2017. His diverse background in customer service has equipped him with valuable skills in communication and problem-solving.
Educational Background
Panupong S. earned a Bachelor's degree in Electrical, Electronics and Communications Engineering from Kasetsart University, where he studied from 2008 to 2012. He also completed an Advanced English program at South Thames College from 2015 to 2016. His educational background supports his analytical skills and technical understanding, which are beneficial in his customer support roles.
Skills and Competencies
Panupong S. demonstrates notable patience and motivational skills in his customer support roles. His ability to manage customer interactions effectively contributes to a positive service environment. He focuses on continuous improvement within the customer support team, ensuring that service quality meets organizational standards.