Panupong Somrak
About Panupong Somrak
Panupong Somrak is a Senior Customer Experience Associate at ClassPass, where he has worked since 2020. He has extensive experience in customer service roles, including positions at GuavaPass and Tailor On Ten, and holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from Kasetsart University.
Current Role at ClassPass
Panupong Somrak serves as a Senior Customer Experience Associate at ClassPass, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and addressing inquiries effectively. His experience in customer service enables him to manage escalated issues with patience and motivation, ensuring a positive experience for users.
Previous Experience at ClassPass
Prior to his current role, Panupong worked at ClassPass as a Customer Experience Associate from 2019 to 2020. During this time, he was responsible for assisting customers and resolving their concerns, contributing to the overall customer service strategy in the Bangkok Metropolitan Area.
Background in Customer Success
Before joining ClassPass, Panupong held various customer-focused positions. He was a Customer Success Team Lead at GuavaPass in 2018, where he led efforts to improve customer satisfaction. He also worked as a Customer Service Representative at GuavaPass in 2017, and as Customer Relations and Sales at Tailor On Ten from 2016 to 2017.
Educational Background
Panupong Somrak studied at Kasetsart University, where he earned a Bachelor's degree in Electrical, Electronics and Communications Engineering from 2008 to 2012. He also attended South Thames College, achieving an Advanced English qualification from 2015 to 2016, which further enhanced his communication skills.
Skills and Competencies
Panupong possesses a keen eye for detail, regularly reviewing customer service tickets to identify areas for improvement. He demonstrates flexibility and optimism, maintaining calmness in conflict situations. His remarkable patience and motivational skills are essential in handling escalated customer issues, contributing to effective service delivery.