Riley Macko (Crosgrove)
About Riley Macko (Crosgrove)
Riley Macko is a Lead Senior Manager in Account Management and Customer Success at ClassPass, where they have worked since 2023. With a background in customer success and account management, Macko has held various roles at ClassPass and previously worked at Fond, Inc. and Nike.
Current Role at ClassPass
Riley Macko currently holds the position of Lead Senior Manager, Account Management & Customer Success at ClassPass, a role she has occupied since 2023. In this capacity, she oversees account management strategies and customer success initiatives, ensuring clients receive optimal support and engagement. Her extensive experience within the company includes previous roles that contribute to her current responsibilities.
Previous Experience at ClassPass
Before her current role, Riley Macko worked at ClassPass in various positions. She served as an Account Manager from 2018 to 2019, followed by a role as Senior Account Manager from 2019 to 2020. Additionally, she was the National Brand Manager from 2020 to 2021. Her tenure at ClassPass has provided her with a comprehensive understanding of the company's operations and customer needs.
Experience at Fond, Inc.
Riley Macko worked at Fond, Inc. as a Customer Success Manager from 2017 to 2018, where she focused on enhancing customer satisfaction and retention. Prior to this role, she was a Customer Support Specialist at the same company for 7 months in 2017. Her experience at Fond, Inc. contributed to her skills in customer relations and account management.
Background in Athletics and Social Media
Riley Macko has a background in athletics, having worked as an Athlete for Nike Running in Eugene from 2012 to 2014. She also served as a Social Media Specialist - Nike Running Expert from 2015 to 2016 in Portland. These roles allowed her to develop skills in brand representation and social media engagement within the sports industry.
Education and Academic Background
Riley Macko studied at the University of Oregon, where she earned a Bachelor of Science degree in Applied Business and Economics and Sociology from 2010 to 2014. Prior to that, she attended La Salle Catholic College Preparatory from 2006 to 2010. Her educational background has equipped her with a solid foundation in business principles and social sciences.