Sarah Vanden Broek
About Sarah Vanden Broek
Sarah Vanden Broek serves as the Senior Manager of Customer Experience at ClassPass, where she has worked since 2019. With a diverse background in various roles across multiple industries, she has developed expertise in customer experience strategy and management.
Work at ClassPass
Sarah Vanden Broek has served as the Senior Manager of Customer Experience (CX) at ClassPass since 2019. In this role, she manages both live support and self-service tools and strategy, contributing to the overall customer experience. Since joining ClassPass, she has been involved in shaping the customer experience strategy, focusing on enhancing user engagement and satisfaction.
Previous Experience
Prior to her current role, Sarah held various positions that contributed to her expertise in customer experience and management. She worked at Citi as Vice President and Senior Product Manager from 2015 to 2019. Before that, she was a Senior Analyst on the State Economic Competitiveness Team at Louisiana Economic Development from 2011 to 2013. Additionally, she served as a Corps Member and Third Grade Teacher with Teach for America from 2009 to 2011.
Education and Expertise
Sarah Vanden Broek holds a Bachelor of Science in Business Administration (B.S.B.A.) with a focus on Psychology and Management from Bucknell University. She also completed an MBA at Duke University's Fuqua School of Business. Furthermore, she studied as a non-degree graduate student at Louisiana State University, focusing on Accounting, History, and Education. Her educational background supports her expertise in customer experience and management.
Early Career and Internships
Sarah began her professional career with internships, including a position at BHL Consultants in London in 2005. She also gained experience at Goldman Sachs, where she worked as an Analyst in Options and Derivatives Operations from 2007 to 2009 and as a Summer Analyst in 2006. These early roles provided her with foundational skills in analysis and operations.