Ashlinn Turner
About Ashlinn Turner
Ashlinn Turner serves as the Renewals and Expansion Manager at Classy.org, where she has worked since 2021. With a background in social psychology and experience in customer care and development, she focuses on maximizing client adoption and enhancing retention strategies.
Work at Classy
Ashlinn Turner has been serving as the Renewals and Expansion Manager at Classy.org since 2021. In this role, she manages a book valued at $1.2 million in Annual Recurring Revenue (ARR) and focuses on ensuring a seamless renewal process for clients. She has achieved an 87% renewal rate, surpassing the established quota through strategic contract structuring. Additionally, she co-leads the Toastmasters Community at Classy, contributing to the development of communication skills within the organization.
Previous Experience
Prior to her current role, Ashlinn worked at Trans Lifeline as a Staff Hotline Operator from 2018 to 2019 in Chicago, Illinois. She then transitioned to a Development Associate position at Trans Lifeline from 2019 to 2020 in Long Beach, California. Additionally, she worked at Classy.org as a Customer Care Representative for eight months in 2020, where she gained valuable experience in client interactions and support.
Education and Expertise
Ashlinn Turner holds a Bachelor's degree in Social Psychology from DePaul University. She also completed coursework in Marketing, Accounting, and Business Administration at the Quinlan School of Business, Loyola University Chicago. Her foundational education includes a High School Diploma from Los Alamitos High School. This educational background supports her expertise in client success, project management, and strategic planning.
Client Success Strategies
In her role at Classy, Ashlinn utilizes unused product features to maximize client adoption and prevent churn. She develops client success action plans by deeply understanding client goals and leveraging her project management skills. Ashlinn collaborates cross-functionally with various departments, including Lifecycle Marketing, Voice of Customer, Marketing, and Customer Care, to enhance the overall client experience and retention.
Insights and Reporting
Ashlinn provides thematic insights across different personas and sectors by reporting on customer feedback. This practice allows her to identify trends and areas for improvement, which can inform strategic decisions within the organization. Her ability to synthesize client feedback into actionable insights contributes to the ongoing enhancement of client relationships and service offerings.