Aubrey Hatch
About Aubrey Hatch
Aubrey Hatch is a Manager of Technical Support Engineering at Classy.org, where she has worked since 2022. Previously, she spent eight years at Mailchimp as a Product Support Manager and six years at REI in various roles.
Current Role at Classy
Aubrey Hatch serves as the Manager of Technical Support Engineering at Classy.org. She has held this position since 2022, contributing to the company's mission of providing effective technical support solutions. Based in Atlanta, Georgia, she oversees a team dedicated to enhancing customer experiences through technical assistance.
Previous Experience at Mailchimp
Prior to joining Classy, Aubrey Hatch worked at Mailchimp as a Product Support Manager from 2013 to 2021. During her eight years at Mailchimp, she developed skills in product support and customer service, playing a key role in addressing customer inquiries and improving product usability. Her tenure in Atlanta provided her with significant experience in the tech industry.
Background at REI
Before her time at Mailchimp, Aubrey Hatch worked at REI from 2007 to 2013. In her six years there, she held multiple roles, including Trainer, Sales Specialist, and Customer Service Representative. This experience allowed her to build a strong foundation in customer service and sales, enhancing her ability to support clients effectively.
Education and Qualifications
Aubrey Hatch studied at Chattahoochee Technical College, where she focused on Business, Management, Marketing, and Related Support Services. She achieved a qualification in this field, equipping her with essential knowledge and skills applicable to her roles in technical support and management.