Carolina Ousley
About Carolina Ousley
Carolina Ousley is a Social Media & Digital Content Manager with expertise in online reputation and community management. She has a diverse background in marketing and event services, having worked in various roles within the hospitality and tourism industries.
Current Role at Classy
Carolina Ousley serves as the Social Media & Digital Content Manager at Classy.org since 2021. In this role, she focuses on enhancing the organization's online presence and managing digital content strategies. Her responsibilities include overseeing social media platforms and ensuring effective communication with the community. Ousley’s expertise in online reputation management supports Classy’s mission to engage with its audience and promote its initiatives.
Experience at Reunion Resort
Ousley has extensive experience at Reunion Resort, where she held multiple positions over a span of 12 years. She began as a Conference Services Manager from 2006 to 2008, then transitioned to Marketing & Communications Manager from 2014 to 2018. She later served as Senior Conference Services Manager from 2008 to 2014 and as Senior Marketing & Communications Manager from 2018 to 2020. Her roles involved managing events, marketing strategies, and communication efforts within the hospitality sector.
Previous Employment at Gaylord Entertainment
Carolina Ousley worked at Gaylord Entertainment in various capacities from 2003 to 2006. Her roles included Guest Services Agent, Celebrity VIP Services Concierge, and Conference Services Coordinator. These positions allowed her to develop skills in customer service, event coordination, and community engagement, contributing to her professional growth in the hospitality industry.
Educational Background
Ousley earned her Bachelor of Arts degree from Colorado State University, where she studied from 1997 to 2001. This educational background provided her with foundational knowledge in integrated marketing communications and advertising, which she has applied throughout her career in various marketing and management roles.
Skills and Expertise
Carolina Ousley possesses a diverse skill set that includes online reputation management, community management, website editing, and blogging. She demonstrates effective listening and communication skills, enabling her to collaborate with professionals across various levels. Her expertise spans several industries, including travel, tourism, hospitality, and events, making her a versatile asset in marketing and social media strategy.