Christina Terracin
About Christina Terracin
Christina Terracin is a Technical Support Engineer II at Classy.org, where she has worked since 2019. She holds a Bachelor of Science in Business Administration with a focus on Integrated Marketing Communications from San Diego State University.
Work at Classy
Christina Terracin has been employed at Classy.org since 2019 as a Technical Support Engineer II. In this role, she provides bi-weekly updates and communicates resolutions to clients using Salesforce. She is responsible for diagnosing and prioritizing software product bugs for escalation among cross-functional teams. Additionally, she drives escalation processes between the product team and customer care. Prior to her current position, she worked at Classy.org in Customer Success from 2016 to 2018.
Education and Expertise
Christina Terracin studied at San Diego State University, where she earned a Bachelor of Science in Business Administration with a focus on Integrated Marketing Communications (IMC) from 2012 to 2014. This educational background provides her with a solid foundation in business principles and marketing strategies, which she applies in her technical support role.
Background
Before joining Classy.org, Christina Terracin held several positions in the Greater San Diego Area. She worked as a Digital Project Coordinator at Pacific Pearl Hotels, LLC from 2014 to 2015, where she managed digital projects. Following that, she served as Member Relations at ClubCorp, The University Club atop Symphony Towers from 2015 to 2016, focusing on member engagement and relations.
Career Progression
Christina Terracin's career has evolved through various roles in customer relations and technical support. She transitioned from a Digital Project Coordinator to a Member Relations role before joining Classy.org. At Classy, she has progressed from Customer Success to her current position as Technical Support Engineer II, reflecting her growing expertise in technical support and client communication.