Christopher Kao
About Christopher Kao
Christopher Kao is an Information Technology Help Desk Analyst with a diverse work history in customer service and technical support. He has held various roles in companies such as The Juice Laundry, Domino's, Aerotek, Macy's, and the University of Maryland, and he holds a Bachelor of Arts in Criminology and Criminal Justice.
Current Role at Classy
Christopher Kao serves as an Information Technology Help Desk Analyst at Classy.org. He has been in this role since 2021, contributing to the organization's IT support efforts in the San Diego Metropolitan Area. His responsibilities include providing technical assistance and support to users, troubleshooting issues, and ensuring the smooth operation of IT systems.
Previous Experience in IT Support
Prior to his current position, Christopher worked as a Corporate Tech Support Agent at Aerotek for six months in 2021. His role involved assisting corporate clients with technical issues, enhancing his skills in customer service and technical problem-solving. Additionally, he served as Technical Director at the University of Maryland from 2018 to 2019, where he managed technical operations.
Experience in Retail and Customer Service
Christopher has a diverse background in retail and customer service. He worked at Domino's in various roles, including Crew Chief and Customer Service Representative, from 2015 to 2018. His experience also includes positions at Macy's, where he served as an Asset Protection Detective and later as an Asset Protection Lead from 2019 to 2021. These roles equipped him with valuable skills in team leadership and loss prevention.
Educational Background
Christopher studied at Montgomery College, where he earned an Associate of Arts in General Studies from 2015 to 2017. He then attended the University of Maryland, achieving a Bachelor of Arts in Criminology and Criminal Justice from 2017 to 2019. His education provided a foundation in analytical thinking and problem-solving relevant to his career.