Eduardo Trujillo
About Eduardo Trujillo
Eduardo Trujillo is a Senior Manager of Customer Care at Classy.org, recognized for his collaborative approach and commitment to customer service. With over 12 years of leadership experience, he has a strong background in fostering genuine connections and team success.
Work at Classy
Eduardo Trujillo has served as the Senior Manager of Customer Care at Classy.org since 2014. In this role, he focuses on enhancing customer success and experience. His leadership emphasizes collaboration and team growth, fostering an environment where team successes are celebrated. Eduardo utilizes various tools and information to make informed decisions that lead to positive outcomes. His approach to customer care is rooted in building genuine connections and exceeding customer expectations.
Previous Experience at Starbucks
Eduardo Trujillo worked at Starbucks Coffee Company from 2004 to 2014, holding various positions including shift supervisor, certified barista trainer, and coffee master. His tenure at Starbucks spanned ten years, during which he developed a strong customer service ethic. Eduardo's experience in this fast-paced environment influenced his focus on creating meaningful customer interactions and delivering exceptional service.
Education and Expertise
Eduardo Trujillo earned a Bachelor of Science (B.S.) in Biology from New Mexico State University, completing his studies from 2003 to 2008. He continued his education at the same institution, obtaining a Master of Science (M.S.) in Biology from 2008 to 2010. His academic background provides a foundation for his analytical skills and decision-making abilities in customer care and leadership roles.
Leadership Experience
With over 12 years of leadership experience in customer-facing roles, Eduardo Trujillo has cultivated a collaborative work environment. He believes in the importance of celebrating team achievements and providing constructive feedback to drive excellence. His leadership style is characterized by a commitment to personal and team growth, focusing on customer success and human connection.
Background in Academia
Before his career in customer care, Eduardo Trujillo was a graduate student at New Mexico State University from 2008 to 2010. His time in academia contributed to his analytical skills and understanding of complex concepts, which he applies in his professional roles. This background complements his extensive experience in customer service and leadership.