Ericka Pratt
About Ericka Pratt
Ericka Pratt serves as the Manager of the Renewals & Expansion Team at Classy.org, where she leads a team of nine managers focused on customer retention and growth. With a background in sales and account management, she has contributed significantly to the development of post-sales functions at the company.
Current Role at Classy
Ericka Pratt serves as the Manager of the Renewals & Expansion Team at Classy.org. In this role, she leads a team of nine Renewal & Expansion Managers, focusing on exceeding sales quotas while fostering strong customer relationships. She has been in this position since 2021 and continues to contribute to the company's growth and customer satisfaction.
Previous Experience at Classy
Ericka Pratt has held multiple positions at Classy.org. She began as a Sales Representative in 2018, followed by roles as a Customer Success Manager and Senior Renewals & Expansion Manager. During her tenure, she played a key role in establishing the post-sales function for renewals and expansions, being one of the initial managers in this area. She worked at Classy.org for a total of approximately three years.
Background in Education
Ericka Pratt studied at San Diego State University, where she earned a Bachelor of Arts in Liberal Studies from 2006 to 2010. She furthered her education at the same institution, obtaining a Multiple Subject Teaching Credential in Elementary School Education from 2010 to 2011. This educational background has contributed to her skills in communication and team leadership.
Recognition and Awards
During her time at Classy.org, Ericka Pratt received notable recognition for her contributions. She was a member of the FY22 President's Club and was awarded the FY22 'Impatience to be Great Award' for her resourcefulness, creativity, and tenacity in enhancing the company's innovation velocity.
Career History Prior to Classy
Before joining Classy.org, Ericka Pratt worked in various roles. She was a Renewals & Support Consultant at FICO® in 2017 and served as an Educator for third grade at San Diego Global Vision Academy from 2014 to 2017. Additionally, she held management positions at Cohn Restaurant Group and Title365, gaining diverse experience that has informed her current role.