Erin Forbes
About Erin Forbes
Erin Forbes is a Senior Customer Success Manager with a Bachelor of Science in Journalism: Strategic Communications from the University of Kansas. She has extensive experience in customer success and development roles across various organizations, including The Leukemia & Lymphoma Society and Classy.
Current Role at Classy
Erin Forbes serves as the Senior Customer Success Manager at Classy, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include managing customer relationships and providing strategic guidance to help clients achieve their goals.
Previous Experience in Customer Success
Prior to her current role, Erin Forbes worked at Classy as an Enterprise Customer Success Manager for nine months in 2021 and 2022. She has extensive experience in customer success, having held positions at The Leukemia & Lymphoma Society, where she served as Senior Campaign Manager and Campaign Development Director. Her background includes roles focused on campaign management and development, contributing to her expertise in client relations.
Education and Expertise
Erin Forbes studied at the University of Kansas, where she earned a Bachelor of Science (B.S.) degree in Journalism with a focus on Strategic Communications. This educational background provides her with strong communication skills and a strategic approach to customer success and development.
Professional Background
Erin Forbes has a diverse professional background that includes roles in various organizations. She worked as Development Manager at Junior League of San Francisco, Inc. and the National Kidney Foundation. Additionally, she has experience in campaign management at The Leukemia & Lymphoma Society, where she held multiple positions, including Campaign Specialist and Campaign Manager.
Career Progression
Erin Forbes has progressively advanced in her career, moving from roles such as Customer Success Specialist at Netchemia to higher-level positions in customer success and campaign management. Her career trajectory reflects her commitment to client success and her ability to adapt to different roles within the nonprofit and customer service sectors.