Hayden S.
About Hayden S.
Hayden S. is a Customer Success Operations Analyst currently employed at Classy. With a background in customer operations and sales development, Hayden has held various roles at AppNeta and Upserve, and holds a Bachelor of Arts in Communication from Bryant University.
Current Role at Classy
Hayden S. currently serves as a Customer Success Operations Analyst at Classy. In this role, Hayden focuses on enhancing customer satisfaction and operational efficiency. The position involves analyzing customer data, optimizing processes, and ensuring that clients receive the necessary support to maximize their use of Classy's services. This role has been held since 2022.
Previous Experience at AppNeta
Hayden S. has extensive experience at AppNeta, where they held multiple positions. From 2021 to 2022, Hayden worked as a Senior Customer Operations Specialist. Prior to that, Hayden served as a Customer Success Manager from 2015 to 2017 and later as a Senior Customer Success Manager from 2017 to 2021. These roles involved managing customer relationships, ensuring client satisfaction, and leading initiatives to improve service delivery.
Sales Development Experience at Upserve
Hayden S. worked at Upserve in various sales development roles. From 2012 to 2014, Hayden was a Sales Development Representative, followed by a position as Sales Development Team Lead from 2014 to 2015. These positions involved engaging potential clients, developing sales strategies, and leading a team to achieve sales targets.
Educational Background
Hayden S. studied at Bryant University, where they earned a Bachelor of Arts degree in Communication. This educational background provided foundational skills in effective communication, which are essential in customer success and operations roles. Additionally, Hayden attended Providence Country Day School prior to their university studies.
Early Career at Bryant University
During their time at Bryant University, Hayden S. gained experience working in the Athletic Department as Event Staff from 2006 to 2010 and as a Marketing Intern in 2008. These roles involved supporting athletic events and contributing to marketing efforts, which helped develop organizational and promotional skills.