Natalie K.
About Natalie K.
Natalie K. is a Product Specialist at Classy, where she collaborates with various teams to address client concerns and enhance product development. With a background in communications and experience in multiple roles, she effectively utilizes technical tools to improve client interactions.
Work at Classy
Natalie K. currently serves as a Product Specialist at Classy, a role she has held since 2022. In this position, she collaborates closely with Customer Success Managers, Account Executives, Project Managers, and Technical Support Engineers to address client concerns and identify areas for product development. Prior to her current role, she worked as a Product Generalist at Classy from 2021 to 2022. Additionally, she leads Project Green, a Sustainable Lifestyle Group, since 2021, focusing on sustainability initiatives within the organization.
Education and Expertise
Natalie K. earned her degree in English with a minor in Human Development from the University of California, Davis, completing her studies from 2010 to 2014. This educational background supports her expertise in communication and understanding human behavior, which she applies in her current role. Her technical skills include utilizing Postman to interpret and modify back-end platform data, enhancing her problem-solving capabilities. She also has knowledge of primary integrations such as Meta, Salesforce, Google Analytics, and Google Tag Manager.
Background
Before joining Classy, Natalie K. held various positions that contributed to her professional development. She worked as a Copy Reader at The California Aggie from 2010 to 2013 while studying at the University of California, Davis. She then served as Associate Director at Sage Educators from 2016 to 2018 and later as Office Director from 2018 to 2019. In 2015, she gained experience as an Editorial & Acquisitions Assistant at Insight Editions for six months.
Achievements
Natalie K. has initiated a new system for prioritizing bug fix releases and feature enhancements, which has increased team efficiency at Classy. She maintains a personal Customer Satisfaction Score above 4.7 out of 5, surpassing the industry average, indicating her commitment to client satisfaction and effective service delivery.