Raelena Kniff
About Raelena Kniff
Raelena Kniff is a Product Manager with extensive experience in customer experience strategy and human-centered design. She currently works at Classy.org and ListenSD, and has held various roles in organizations such as Accenture and Fjord.
Work at Classy
Raelena Kniff has been serving as a Product Manager at Classy.org since 2021. In this role, she combines her expertise in customer experience strategy with product management to drive business success. Her focus on human-centered design allows her to integrate customer advocacy with business strategy, enhancing client experiences.
Current Role at ListenSD
Since 2020, Raelena Kniff has held the position of Local Artist Director at ListenSD. In addition to this role, she contributes as a photographer and writer. Her work at ListenSD involves crafting transformative experiences that impact both individuals and business operations.
Previous Experience
Raelena Kniff has a diverse professional background. She worked at Fjord as a Senior Business Designer for three months in 2019 and held multiple positions at Accenture, including Senior Analyst and Management Consultant from 2015 to 2019. Additionally, she served as Business Design Lead at FreshForm and has experience as a photographer at I.M.P.
Education and Expertise
Raelena Kniff studied at Virginia Tech, where she earned a Bachelor of Arts in Urban Planning & Global Development and a Master of Public Administration. She also completed certificates in User Experience Design and Digital Marketing at General Assembly. Her education emphasizes a strong focus on human-centered design and customer experience strategy.
Internship Experience
Raelena Kniff has completed several internships that contributed to her professional development. She interned at the U.S. Department of State in various capacities, including eDiplomacy and the Office of the Deputy Secretary of State. Additionally, she interned at the U.S. Department of Housing and Urban Development and Follow My Vote, INC.